My work at OpenTable has almost exclusively focused on our iPad & web product for restaurants, Guest Center. Guest Center helps restaurants set their schedule so diners can make reservations, manage their floor during service, and deliver genuine hospitality to their diners. The three projects shared here are examples of the work I've done to make it easier for restaurants to configure table settings, move faster during service, and focus on what they do best: delivering a great experience to diners.
Call center reservations
How can Guest Center on the web be a robust tool for restaurants with centralized call centers with reservationists managing several restaurants at once?
iPad quick actions
Restaurants need a shortcut for 'seating' parties on a table.
Special table reservations
Restaurants need a better way to block tables from taking reservations at certain times of the night.